Frequently Asked Questions

Architectural

What types of exterior modifications can I make to my home without requiring approval of the association?

Pursuant to Article 8, Section 8.1 of the Declaration of Covenants, Conditions and Restriction (CCRs), No structures, including, but not limited to, primary residence, accessory buildings, sheds, swimming pools, antennas, flag poles, fences, walls, exterior, lighting, landscaping, yard or decorative ornaments or any other Improvement shall be constructed erected or installed on a Lot, nor shall any alteration or change to the exterior of the Improvements, the exterior of a residence, to a Lot or to any structure or any attachment to the exterior of a residence (including paint, awnings, patios, decks, or shutters) be commenced within the Community unless complete plans and specifications shall have been first submitted to and approved in writing by the Architectural Review Committee ("Committee"). Only house numbers and mail boxes which have been approved by the Committee shall be used and maintained on any Lot within the Community. The Committee may require that applications of Owners and their plans and specifications show exterior design, height, materials, color, location of the structure or addition to the structure or proposed Improvement (plotted horizontally and vertically), location and size of driveways, walls, and grading plan, as well as such other materials and information as may be required by the Committee.

Where do I find my community's architectural modification request form?

<If in TownSq Architectural Review> The architectural modification online request form can be found under the Architectural Review section of TownSq.

What's the process for submitting the application? How long does it take to get approval?

Pursuant to Article 8, section 8.2 of the Declaration of Covenants, Conditions and Restrictions (CCRs), once the application is submitted, the Committee shall exercise its reasonable judgment to the end that all attachments, Improvements, construction, landscaping and alterations to Improvements on a Lot or landscaping of a Lot shall comply with the requirements set forth herein. The approval or consent of the Architectural Review Committee on matters properly coming before it shall not be unreasonably withheld, and actions taken shall not be arbitrary or capricious. Approval shall be based upon, but not limited to, conformity and harmony of exterior appearance of structures with neighboring structures, effective location and use of improvements on nearby Lots, preservation of aesthetic beauty, and conformity with the specifications and purposes generally set out in this Declaration. Upon its review of such plans, specifications and submittals, the Architectural Review Committee may require that the applicant(s) reimburse the Board for actual expense incurred by it in its review and approval process.

Pursuant to Article 8, section 8.5 of the Declaration of Covenants, Conditions and Restrictions (CCRs), the Committee shall reply to all submittals of plans made in accordance herewith in writing within thirty (30) days after receipt. In the event the Architectural Review Committee fails to take any action on submitted plans and specifications within thirty (30) days after the Committee has received the plans and specifications, approval shall be deemed to be granted; provided, however, even if the requirements of this Section are satisfied, nothing herein shall authorize anyone to construct or maintain any structure or Improvement that is otherwise in violation of the Declaration, architectural guidelines or Rules and Regulations then in effect. All communications and submittals shall be addressed to the Committee at such address as the chairman of the Committee shall hereafter designate in writing addressed and mailed to the Owners.

PLEASE NOTE: If the Committee has responded, requesting additional information, the 30 day approval process starts over once the additional information is received. If the additional information requested is not received within 30 days after requested by the Committee, the architectural request will automatically be denied and the process will have to start over.

What is the status of my application?

You may review the status in TownSq by clicking Architectural Review and then clicking on your request. If you have not heard from the Architectural Control Committee within 25 days from the date of submission, please submit a request via TownSq or email your Community Manager at CDPFNmanager@goodwin-co.com issuing a written notice to the ACC with an intent to proceed with the modification as identified in the application. If you have not received written disapproval within 5 days of written notice of intent to proceed, then no approval is necessary.

Board Meetings

How do I find out when the next Board meeting takes place?

Board meetings typically occur every other month on the 2^nd Tuesday of the odd numbered months (Jan, Mar, May, Jul, Sep, Oct); however, may change for various reasons but Board Meeting dates and times are noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting.

Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq.

Common Area Maintenance

What does the Association maintain and what am I responsible for maintaining?

The association is responsible for maintenance of perimeter trex fence, split rail fencing, monuments, common area landscape that is outside of a units trex or split rail fenced area, common area sidewalks, electricity and irrigation in common areas.

Homeowners are responsible for the maintenance, repair and replacement of the Improvements and properties located within their Lot boundaries which are not specifically the obligation of the Association to maintain, replace and keep in good repair. Each Lot, at all times, shall be kept well maintained, in good repair, and replacement, and in a clean, sightly, and wholesome condition. Trash, litter, junk, boxes, containers, bottles, cans implements, machinery, lumber or other building materials shall not be permitted to remain exposed upon or within any Lot so that the same are visible from any neighboring Lot, or any street, except as necessary during a period of construction. During construction of Improvements on a Lot, the Owner and their contractors, if any, shall keep the Owner's Lot in a neat and maintained order, ·without construction debris on the Lot, and without debris blown or otherwise deposited or left elsewhere in the Community. The Association and its agents, shall have the authority to enter, replace, maintain, repair and clean up Lots which do not conform to the provisions of this Section, and to charge and collect from the Lot Owners thereof all reasonable costs related thereto as an assessment-hereunder.

Park and Recreation is responsible for maintenance along the canal, areas of the trail, areas outside of split rail.

City and County of Denver is responsible for the drainage that runs along 56^th Avenue and maintenance of the streets within the community.

I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.

What is the trash/waste pick-up schedule for my community?

Trash/waste pick-up occurs every week on Monday with recycle pick-up every other week. For the recycle schedule, click here.

Trash and recycle bins shall not be put on driveways prior to 6 p.m. the evening before scheduled collection day and shall be removed from the street as soon as feasibly possible on the same day that trash/recycle has been picked up. No trash/recycle bins shall be visible from the street outside of the times listed here.

PLEASE NOTE: Trash/recycle is offered by the City and County of Denver and is the responsibility of each owner to pay directly as this service is not part of the HOA assessment.

What is the bulk pick-up schedule for my community?

For the bulk pick-up schedule click here.

How do I get electric/gas/water/trash service?

For electric and gas, contact Xcel Energy at 303-571-7511.

For water, contact Denver Water at 303-893-2444.

Trash is automatically provided to you by the City and County of Denver and should be handled by the title company.

How do I get a mailbox key?

Please contact your local United States Postal Center for instructions on obtaining your mailbox key.

Compliance

I just received a violation notice. Who can I talk to about it?

Inquiries related to covenant violations should be directed to our Compliance Department at compliance@goodwin-co.com. Additional contact information is available on the notice you received.

I need to report an issue with a neighbor's home.

Please submit a request via TownSq with pictures, address of the alleged violation and any details related to the issue.

When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers typically visit the community twice per month.

Is there a list of do's and don'ts I can give to my tenant?

You can add them as a Tenant via TownSq by clicking on your profile, after signing in, and selecting ‘Tenant’ from the dropdown. This will give your tenant access to the governing documents of the community as well as it will allow them to receive important updates that affect residents living within the community.

Contacts

Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

TownSq App: Submit a request via our web or mobile application.

Customer Care Team: Available Monday-Friday, 8:00 AM-6:00 PM.

855-289-6007 or info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com.

John Guzman-Peonio CMCA®AMS®, Community Manager: By phone at 303-261-8233 (Office). Via email CDPFNmanager@goodwin-co.com.

Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwin-co.com.

After Hours Emergencies: 855-289-6007 Option 5

How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

Documents

Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwin-co.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.

Financial

What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Care team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com

How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

CDPFN – Parkfield North Community (CO-Denver)

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:

Login to TownSq at https://app.townsq.io/login
From the top of your home page feed, select the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code CDPFN in the memo section of your check.

Can I pay my assessment with a credit/debit card?

Yes, credit/debit cards are accepted through TownSq.

From the web:

Login to TownSq at https://app.townsq.io/login
From the top of your home page feed, select the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

What is my property code?

Your Property Code is CDPFN

What is the Management ID?

6587

When is my assessment due?

Assessments are due on the 1^st of each month and considered late if not posted before the 15^th of the month. A delinquency fee of $35 plus interest of 8% per annum will be assessed if not posted by the 15^th of the month.

Are there any fees associated with online payments?

When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Why does my account show a negative number?

A negative number means that you have a credit balance.

I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Care team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com.

Who can I talk to about setting up a payment plan?

You can go to Payment Plan Form | Request Payment Plan | Goodwin & Company and request a payment plan.

What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, snow removal, landscaping, insurance, etc.

Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Care team at 855-289-6007.

Insurance

My lender is asking for a copy of the association's insurance. Where do I get this information?

You can access a copy of the association’s insurance under Documents located in TownSq.

How do I add my property to reflect on the insurance certificate?

Contact the Association’s Insurance Agent as shown on the certificate of insurance that you can access under insurance at TownSq.

Owner Information

How do I update my contact information/mailing address?

Contact our Customer Care team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com. You can also submit a request through TownSq.

Resales

How do I get a lender questionnaire completed?

Lender questionnaires can be ordered via the Community Archives website at marketplace.communityarchives.com/login.

How much does a lender questionnaire cost?

Visit the Community Archives website at marketplace.communityarchives.com/login for pricing.

Where do I obtain a resale certificate?

Resale Certificates can be ordered via the Community Archives website at marketplace.communityarchives.com/login.

I'm the Lender and would like to get a statement. Is there a charge for this?

A statement can be ordered via the Community Archives website at marketplace.communityarchives.com/login.

Rules/Regulations

What is the community's rental/leasing policy?

Pursuant to Article 6, Section 6.15 of the Declaration of Covenants, Conditions and Restrictions (CCRs) Any Owner shall have the right to lease or allow occupancy of a Lot upon such terms and conditions as the Owner may deem advisable, subject to restrictions of record and the terms of this Declaration. Any lease or rental agreement (of over thirty (30) days) shall be in writing, a copy of which shall be delivered to the Executive Board or the Association's managing agent prior to the effective date of the lease, and shall provide that the lease or rental agreement is subject to the terms of this Declaration, the Bylaws of the Association, the Articles of Incorporation and the Rules and Regulations of the Association. All leases and rental agreements of Lots shall state that the failure of the tenant, renter or guest to comply with the terms of the Declaration or Bylaws of the Association, Articles of Incorporation or the Rules and Regulations of the Association shall constitute a default of the lease or rental agreement and of this Declaration and such default shall be enforceable by either the Association or the landlord, or by both of them. All occupants of a Lot shall be subject to the right of the Association to remove and/or evict the occupant for failure of the occupant to comply with the terms of the Declaration, Bylaws, Articles of Incorporation or the Rules and Regulations of the Association. Except as restricted in this Declaration, and such Rules and Regulations as the Association may promulgate, the right to lease or allow occupancy of a Lot shall not be restricted.

What is the community's pet policy?

Pursuant to Article 6, Section 6.12 of the Declaration of Covenants, Conditions and Restrictions (CCRs) Pets (limited to typical household cats, dogs, birds or reptiles), may be kept, maintained or harbored by Owners on Lots within the Community, provided the pet is not permitted outside the Improvements constructed on a Lot unless the pet is on a leash and accompanied by a person or in an enclosed area. Owners or persons having control of a pet, shall, while the pet is in the Community, be responsible for cleaning up after that animal and shall be deemed to hold the Association harmless from any claim resulting from any action of the pet and any costs incurred by the Association. Exterior pet facilities (i.e. dog runs) and electronic perimeters or electric fences are expressly prohibited, without the written approval of the Committee. If a pet is outdoors without being on a leash and accompanied by a person, the person having control of the pet, or the Owner of the Lot at which the pet is kept, shall be given a written notice by the Association to correct the problem. If the problem is not satisfactorily remedied in the sole discretion of the Association, then the Association, after a second notice, may require the Owner of the Lot at which the pet is kept, or the person having control of or over the pet, to remove the pet from the Community. The written notices provided may only be issued by the authorized representative of the Association. Pets may not be kept on a Lot for any commercial purposes. Local government ordinances and restrictions on pet control shall also be enforceable as restrictions and covenants in the Community.

What is the community's parking policy?

Pursuant to Article 6, section 6.7 of the declaration of covenants, conditions and restrictions (CCRs), following are the restrictions on parking:

Vehicles and trailers shall be parked only in the garages, in the driveways serving the Lots, or in appropriate spaces or areas designated by the Executive Board. Vehicles shall be subject to such reasonable rules and regulations as the Board may adopt.
Commercial vehicles, vehicles with commercial writing on their exteriors, vehicles primarily used or designed for commercial purposes, tractors, mobile homes, recreational vehicles, trailers (either with or without wheels), campers, camper trailers, boats and other water craft, and boat trailers shall be parked only in enclosed garages or specific areas, if any, designated by . the Board. This restriction shall not apply to service, construction and delivery vehicles temporarily located within the Community which are necessary for construction or for the maintenance of a Lot.
No abandoned vehicles of any kind shall be permitted on any Lot. A vehicle shall be considered "abandoned" if it remains nonoperative for a period of one (1) month or fails to have current registration and license plates. No activity such as, but not limited to, maintenance, repair, rebuilding, dismantling, repainting, or servicing of any kind of vehicle, trailer or boat may be performed or conducted on a Lot, except within a completely enclosed structure which screens the sight and sound of the repair of other activity form other Owners and residents.

TownSq

What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:

Easily communicate with neighbors, community managers, and board members

Manage your account and pay online
Get up-to-date community news and events
Request and review status of service inquiries
Participate in community polls
Access community forms and documents
And more…

How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started:

Visit https://app.townsq.io/ais/sign-up

Enter your Account Number and Zip code (Physical property address)
Provide your email address and create a password

I'm getting an error when I try to register for TownSq. Can you help?

Contact our Customer Care team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com.

How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.

I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.